Learn all About Online Casino Disputes
The worst nightmare of a player when playing online is having a problem or a dispute with the casino. The lack of licenses and a central control body is the biggest drawback of online gambling. Of course, many people can say that this is also an advantage since it is what allows online casinos to be excellent and available. But when trying to solve a situation or a problem that has arisen between the player and the online casino, it will be very difficult to do so. In this case, it will be demonstrated that the unregulated market is not so useful.
Actually one of the few different issues that they deal with in online casinos is disputes. The bonuses are those that occupy the first place when it comes to receiving a claim in online casinos.
Bonus disputes can hardly be won by you unless the casino with which you are playing allows it, the latter being somehow not stipulated in the terms and conditions. But, it is important that you know 100% in advance that the bonus disputes are established in the terms and conditions of the online casino.
In reality, casinos offer bonuses and deliver them to most players without any inconvenience. What you want to highlight is that if you have a problem about a Bonus the solution will be established in the terms and conditions of the online casino, which is why possibly if I do not take into account read these terms it is very likely that you did not win.
Another issue has to do with what is believed, the games are not fair in the online casino. Therefore it is thought that online casinos have fixed games, however, in the following section they will be explained how to avoid problems or disputes in the casino and thus the fair games will not be a concern for you.
In case you identify that in the casino where you are playing the games are fixed, it is recommended that you start tracking and tracking of all your games and then apply some mathematical calculations to determine if there is an anomaly in the game. It could happen that for example in the game of roulette has 8 times continuous the output of numbers located in the black bars.
Surely the biggest problem you can have when playing in an online casino is that once you get a prize or have won a game you do not receive the corresponding money or bonus. Here are some aspects of how to avoid this situation in the casino and at the same time resolve any disputes that may arise.
How to prevent disputes from arising in the casino?
To avoid problems in the casino you should basically consider two aspects. First of all, you must choose trusted casinos to play. Second, you must consider what the terms and conditions of the online casino establish, but this aspect will be discussed in more detail later.
Surely the casinos that already have some time with many clients and working on the web will have had disputes with their clients at some point. On many occasions, clients want to take advantage because they locate a legal vacuum or even try to cheat the casino.
In this case, there are no exceptions, as even casinos that strive to serve their customers well and offer the best service, may also have problems or disputes sometimes.
It should be noted that there are also casinos that do not stipulate the resolution of these situations, so it is recommended that you search for reliable online casinos and that they will be concerned about attending to the situation and giving you a fair solution.
You may wonder, how to trust online casinos? The answer is very simple; ask someone you trust, it will surely offer you the best alternatives to select a good casino. Also, you can continue reading about this aspect later, being that you may have better criteria to select your online casino.
It is also very important to know the country where the casino got its license, how long it has been running if it has favorable terms and conditions, also if it is part of a protection agency and of course verify the software platform used by the casino.
Assuming that these situations arise can lead you to when you play alone, participate as part of an entertainment and likewise use your money only for this purpose.
The references in as much what you play and win in a casino is what will give a higher status to the online casino, in this case, the important thing will not be if you have lost small amounts of money during the time you have played in the casino since that will not be so relevant. However, there may be some people qualified as scammers who can use that information against online casinos.
Terms and Conditions
Attached to the bonds are often established terms and conditions at the time of having a dispute related to this, you should consider reviewing them in advance.
In this sense, online casinos have established general conditions to avoid any situation with the bonuses. In fact, one of the activities you should have as a premise is to review the terms and conditions when subscribing to an online casino.
This will allow you to know the benefits of playing in online casinos.
It is therefore significant that by subscribing to an online casino, you can spend time reading the content of the terms and conditions, so you can avoid up to 90% of the problems that could happen in the event of a dispute with the casino online in which you are playing.
You need to know that these documents are prepared by lawyers and in many cases, your goal is to protect the online casino. Therefore, the idea is that you know that the purpose of this document is to benefit the online casino and not so much to the players.
In order to obtain more information about the disputes related to the bonuses, we present below some types of conditions that are established around the bonuses. The games that are mostly linked to these conditions can be blackjack, roulette, video poker and dice. It could be the case that he cannot play these games if his bonus has not been released yet so that in some cases he might lose his full bonus.
Bonuses allow you to play for the same amount, but it will be deducted from your account in case you try to withdraw the full bonus. Before requesting a payment you must verify what the maximum withdrawal amounts are since it is almost always established how many times you can bet the amount of the bonus, as well as the amount of the deposit.
Similarly, per week, you may also have a limit on the amount.
Casinos to approve their first withdrawal should check some important information such as documentation and location of the player. The response times can be delayed, in this sense, they are covered in the general terms and conditions. So be prepared to wait the necessary time before receiving your money, it can even take up to a month to receive checks from an online casino.
How to resolve disputes with the online casino?
To solve a situation or a problem you have in the online casino, the first thing is to contact the betting establishment corresponding to the game where you have the problem, or also with the assistance department located in the online casino.
Fundamental is that you can explain the situation in a calm way and even making a proposal for a solution to the problem that is being presented to you.
The goal is that you can respectfully contact a supervisor if you think your request is not well handled.
The supervisor will surely guarantee the resolution of your problem in the online casino in a fast and effective way.
If it is the case that the supervisor will not solve your problem, keep investigating the supervisory chain, until you get an accurate answer to your situation.
When making your request it is important that you have all the evidence to be able to make your claim effective, among these are copies of the communication between the casino staff and you, the screenshots that show the situation and also have understood and have the terms and conditions of the casino at hand.
In order to be successful in your application, it is important that you identify the exact elements that are linked to your problem in the terms and conditions so that you can quickly find the evidentiary elements you need to present your problem to the claims area.
It is recommended to take screenshots as you play your games in the online casino, so you can foresee both in case of a situation, have a support, as well as take the picture. If you have great victories, this will surely help you in future games and even if you have to make a claim.
Similarly to leave the traceability of what is happening is recommended that you can expose in writing the entire situation. This way you can avoid situations of confusion in the event that the request for clarification in a dispute is via telephone.
There are also some programs or devices that allow recording phone conversations, but in some countries and depending on the location of the casino there may be laws that prohibit you from doing this action, especially if you should consult or not the other person that you are recording. All these elements are a probative part of the problem, although you will not go to court should be verifiable enough to present all the evidence and have a greater chance of resolving promptly the dispute.
Surely you will be tempted to request the services of a lawyer so that you can support him in any complaint process; however, this can be very complicated. In this sense, it is suggested that I did not take this option since the location of the casinos usually does not have a specific jurisdiction and that can lead to waste of time and money.
The situation could even be more complex than it seems since in many cases you can be in a different country where the online casino is located and this would involve knowing some international laws to be able to handle well in the problem.
Evaluate the situation before incorporating other people in the case, the advice of a lawyer or someone with experience in these issues, it is always important, but you must get the accounts and know if it is really worth the amount of money that goes to win making the claim, that in the end, it is not worth the effort.
Check if the online casino with which you have the dispute is part of the interactive games council or the dispute center since in this case, you could get additional help by communicating specifically with the corresponding company.
Acting professionally is the most important because, in the event that the casino has the eCOCRA seal, you must be sure that you have all the details to present your situation. Be careful to be incorporated into groups that are qualified as scammers, because that is the specialty of these companies, so do not let your emotions take over and you may react in a wrong way to the claim in which you really have the reason. Some online casinos place these stamps to give players more confidence, however in the case that you have a solid case to make your claim, you are asked to do so considering the recommendations that have been given so far.
Patience and caution are the best allies, so if you are definitely determined to make a claim just do not lose your temper, remember that the casino will also argue its elements before an agreement can be mediated.
It is really expected that you do not have to go through a situation like this. In the event that you cannot resolve the situation, it will be difficult to find other alternatives or good actions. Avoid then having to make a complaint and consider the basic elements that have been mentioned, the first of which is being able to devote some time to read in detail the terms and conditions of the online casino and the second is that you can actually subscribe in the casinos of greater reliability.